Description
WARRANTY POLICY
We stand behind the quality of our products. All frames are covered by a 12-month warranty from date of sale to patient against manufacturing defects.
WHAT IS COVERED BY WARRANTY
- Premature flaking or deterioration of frame coating
- Soldering defects of temple hinges.
- Breakage due to material fragility.
- Loss of trim.
WHAT IS NOT COVERED BY WARRANTY
- Normal wear and tear.
- Any damages caused by accident, abuse, neglect, shock, improper of the product.
- Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc.).
- Unauthorized modifications or repairs.
- Prescription (RX) lenses.
- thegreencompany DOES NOT warranty or service prescription lenses. Therefore, we ask that you remove the prescription lens before sending.
- thegreencompany is NOT responsible for lost packages
- Any warranty frame or spare part replaced in advance of receipt or evaluation by thegreencompany, the customer will be fully invoice before dispatch.
CLAIMS PROCESS:
To Submit a Warranty claim:
- Provide customer proof of purchase.
- Return the eyewear to us for assessment.
- If approved, we will process credit on your account.