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Warranty Requests

WARRANTY POLICY


We stand behind the quality of our products. All frames are covered by a 12-month warranty from date of sale to patient against manufacturing defects.


WHAT IS COVERED BY WARRANTY

  • Premature flaking or deterioration of frame coating
  • Soldering defects of temple hinges.
  • Breakage due to material fragility.
  • Loss of trim.

WHAT IS NOT COVERED BY WARRANTY

  • Normal wear and tear.
  • Any damages caused by accident, abuse, neglect, shock, improper of the product.
  • Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc.).
  • Unauthorized modifications or repairs.
  • Prescription (RX) lenses.

 

  • thegreencompany DOES NOT warranty or service prescription lenses. Therefore, we ask that you remove the prescription lens before sending.
  • thegreencompany is NOT responsible for lost packages
  • Any warranty frame or spare part replaced in advance of receipt or evaluation by thegreencompany, the customer will be fully invoice before dispatch.


CLAIMS PROCESS:
To Submit a Warranty claim:

  • Provide customer proof of purchase.
  • Return the eyewear to us for assessment.
  • If approved, we will process credit on your account.